FAQs

We are proud that we are rated 9 on the Client Heartbeat Scale, an independent survey tool for service-based businesses, based on results gathered across Trevor-Roberts’s entire customer base.

We additionally measure our success with the following key indicators:

• End-of-program reporting
• Customer (participant/candidate) feedback
• Client feedback
• Participation rate

The success of the program can be gathered in a number of ways, particularly by noting the number of people who are offered the program, who takes it up, and who completes it. This, coupled with the feedback from participants, will reflect the success of the program.

At Trevor-Roberts, we engage only the very best consultants who share our core values around Relationships, Results, Integrity, and Generosity. Please see Our People for more information about our team members and consultants throughout Australia and New Zealand.

We keep you informed of the entire process around our programs with regular reporting. While we protect the confidentiality of our program participants, we do provide details of who is on the program and where they are at in terms of their progress through the different stages. We can customise reports with any information you need to be sent, to whomever you would like to receive them.

Over the past 22 years, we have worked with a wide variety of organisational clients ranging from large national companies with thousands of employees to rural suppliers in small towns. We work across all manners of industries and in every geographic region of Australia, and in New Zealand as well. Our typical clients have 1,000 – 5,000 employees, and care about their people. They understand that supporting their employees impacts positively on company performance and culture. See our Testimonials for feedback from some of our clients and customers in various areas.

We support our clients across a wide range of career situations. With dozens of consultants across Australia and New Zealand, we make sure to match each program participant to an experienced Career Consultant specially tailored to meet the needs of the individual. To initiate a program: Please call or email one of our National Relationship Managers on 1300 876 118.

Our approach to Career Transition is transformational in nature. We believe that Career Transitions should go beyond just the transactional components of resumé and interview skills. While these are obviously important, we see a career transition as part of a person’s whole working life. Career Transition Programs identify preferred career directions, how to build and establish strong networks and identify what skills (both technical and leadership) need to be developed, creating resilience for the future.

The shortest program on offer is 4 hours of one-on-one sessions, in addition to workshops and online support. Our higher-level programs can often be open-ended, with no set finish date.

The employee’s available program hours, which will vary according to the program taken up, can be used at their discretion across a period of time specified by you.

The cost will vary, depending on the program(s) chosen. For a breakdown of costs for programs, please contact one of our National Relationship Managers on 1300 876 118 or at clientservices@trevor-roberts.com.au.

What messages get back to my old organisation?
At Trevor-Roberts, integrity is one of our core values and we respect your privacy and confidentiality. Everything you say stays between you and your consultant. General progress updates are provided to your previous employer, but without going into specifics.

All sessions are confidential—consultants report only on the general progress of your program.
If you wish, we can pass your feedback on to your previous employer, but only if you specifically request that we do so.

Over the past two decades, we have helped thousands of people transform their careers. The overwhelming feedback we receive is that by helping our customers to transform their careers, we are also empowering them to transform their lives. The individuals who use our programs come away with a direction for the future and a roadmap to get there.

With our Career Transition programs, we see our customers improve not only their skills and capabilities, but also develop a new approach to the job market. We provide our customers with the tools to succeed, and as a result they become more effective in the job market and secure new opportunities.

With our Career Development and Talent Management programs, we see individuals, teams, and leaders develop purpose, transform their behaviours and practices, and lift their performance to a higher level.

During our 24 years years of experience, Trevor-Roberts has worked with thousands of individuals from all walks of life, across all sectors and positions. We pride ourselves on the wide range of consultants we offer, which enables us to very closely match consultants to customers based on the individual’s unique needs.

At Trevor-Roberts, we believe that when it comes to careers, the journey can be as meaningful as the destination. We will accompany you every step of the way, from building brilliant resumes, through interviewing with confidence, to learning how to build your personal brand.

Via face-to-face meetings, we give you the tools, support and knowledge required to navigate through this challenging period.

From the time of your redundancy, you generally have 3 months to take up our Career Transition program, unless we are notified of extenuating circumstances.
Your available program hours are determined by your employer and can be used at your discretion across the duration of your program.

All we ask is that you are open to the process. The more effort you invest into your program—and, indeed, yourself—the more you will get out of it. What you can expect from us in return is support as we help you along every step of the way.

For most people, the costs associated with our Career Transition, Team Optimisation, Leadership and other programs are covered by their employers. Sometimes, however, individuals approach us independently because they have heard positive things about us and want to take control of their own career. In these situations, we have standardised costs for each program level.

We understand that, at times, it may be difficult to physically come in to the office. We would recommend you come into the office for your first as this will enable you to build a rapport with your consultant and get all of your questions answered in a confidential environment. Your remaining sessions don’t need to be in person. We are very flexible and can facilitate the program by phone, email and Skype (online video/phone chat).

We will provide you with the tools, knowledge and assistance to land your next exciting role.

This can include but is not limited to:

• Putting you in touch with recruiters
• Helping you update your resume
• Providing you assistance to build your professional network and brand
• Helping you overcome obstacles you may encounter along the way.

If you wish, we can pass your feedback on to your previous employer, but only if you specifically request that we do so.